Terms of Sale
Effective Date: June 30, 2025
1. APPLICATION
1.1 These Terms of Sale govern all purchases of products, services, training programs, digital content, and platform subscriptions ('Products') from DMF Energy Inc. through our Website, platform portals, or direct invoicing.
1.2 By placing an order or making a purchase, you agree to these Terms of Sale in addition to our Website Terms of Use and Privacy Policy.
2. PRODUCT CATEGORIES
Category
Examples / Notes
Physical Products
Branded materials, printed training guides, safety equipment (where sold)
Digital Products
Downloadable templates, white papers, reports, training resources, frameworks
Training Programs
Online or in-person courses, micro-credentials, workshops, cohort programs
Software Subscriptions
Fieldlayer™ and EngageOps™ platform access (see also Platform Terms)
Professional Services
Consulting engagements billed on a fixed-fee or time-and-materials basis
Consulting Retainers
Monthly advisory retainer agreements
Custom Deliverables
Bespoke reports, assessments, program designs, and strategy documents
3. ORDERS AND ACCEPTANCE
3.1 An order is not binding on DMF Energy until we issue a written order confirmation, invoice, or access credential. DMF Energy reserves the right to decline any order for any reason.
3.2 Pricing is subject to change without notice until an order is confirmed. Applicable taxes (GST/HST) will be added at checkout or on invoice at the applicable rate.
4. PAYMENT
4.1 Payment for products and digital downloads is due at time of purchase. Payment for training programs and subscriptions is due as specified in the applicable program registration or subscription agreement.
4.2 Professional services fees are due within thirty (30) days of invoice unless otherwise specified in a SOW.
4.3 Accepted payment methods: credit card, electronic funds transfer (EFT), cheque (Canadian dollars only). DMF Energy does not accept cryptocurrency.
4.4 Overdue accounts accrue interest at 1.5% per month.
5. DIGITAL PRODUCTS AND TRAINING PROGRAMS
5.1 Digital products are delivered electronically via email or platform download link within one (1) business day of payment confirmation.
5.2 Access to training programs commences on the date specified in your registration confirmation. You must complete training within the access period specified — typically 30, 60, or 90 days unless otherwise stated.
5.3 Digital products and training program access are licensed for your personal or internal organizational use only. Redistribution, resale, or sharing of access credentials is strictly prohibited.
6. PLATFORM SUBSCRIPTIONS
6.1 Platform subscriptions to Fieldlayer™ and EngageOps™ are billed in advance on a monthly or annual basis as specified at purchase.
6.2 Subscriptions automatically renew unless cancelled in writing at least fifteen (15) days before the renewal date.
6.3 DMF Energy reserves the right to modify platform pricing upon thirty (30) days' written notice. Continued use after the effective date of the price change constitutes acceptance.
7. REFUNDS AND CANCELLATIONS
Product Type
Refund / Cancellation Policy
Physical products
Returns accepted within 14 days if unused and in original condition. Buyer pays return shipping.
Digital products (downloaded)
No refund after download or access. Review before purchase.
Digital products (not yet downloaded)
Full refund within 48 hours of purchase if not accessed.
Training programs (not yet started)
Full refund if cancelled 5 business days or more before program start. 50% refund within 5 business days of start. No refund after program has commenced.
Platform subscriptions (monthly)
Cancellation effective at end of current billing period. No partial-month refunds.
Platform subscriptions (annual, prepaid)
No refund after 30-day initial period. 30-day period: prorated refund available.
Professional services / consulting
As per SOW terms. Work completed prior to cancellation is billable in full.
8. INTELLECTUAL PROPERTY
All products sold by DMF Energy Inc. — including digital content, training materials, frameworks, methodologies, and platform access — remain the intellectual property of DMF Energy Inc. or its licensors. Purchase grants you a limited, non-exclusive, non-transferable licence for your internal use only. No resale, sublicensing, or distribution rights are granted.
9. LIMITATION OF LIABILITY
DMF Energy's total liability for any claim relating to a sale shall not exceed the purchase price paid by the buyer for the specific product giving rise to the claim. DMF Energy shall not be liable for indirect, consequential, or special damages.
10. GOVERNING LAW
These Terms of Sale are governed by the laws of the Province of Alberta and the federal laws of Canada. Consumer protection laws of your province of residence may also apply and are not excluded by these Terms.